F.A.Q.

I can't place an order, what can I do?
If you are unable to place your order, it is because you are not filling in all the details, in which case we recommend that you create an account first. If you need a consultation, please contact us by e-mail: [email protected]

I placed an order, but still didn’t get any knowledge
If you have not received any information by e-mail after placing your order. first check the "SPAM" directory of your mailbox by e - mail, if you do not see the order in your account, please contact us as soon as possible and inform the administration.

I received the details, made the payment, but the status of my order has not changed
If you have made a payment but the order has not been sent within two working days, please contact us as soon as possible, and we also recommend sending a copy of the bank transfer by e-mail: [email protected].

How long will it take to receive the goods?
If you place your order before 16:00 on business days and pay by SEPA transfer, your order will be shipped the next business day, 90% of such orders will reach you within the next two days.

Will my order be shipped discreetly or will there be no sender information on the package?
It goes without saying that all orders are shipped without the actual sender’s address or any surface advertising. The consignment looks visually normal and unobtrusive.

How much do I pay for delivery?
When placing an order, you will see all possible delivery methods and prices.

How long can the delivery take?
Depending on the chosen delivery method and the date of placing the order (if the order is placed on non-working days, during the holiday period), in some cases delivery may take up to 5 working days.

I received my order, but the packaging is damaged. What should I do?
Sometimes a shipment is vulnerable during shipment. If your envelope or box was opened at the time of shipment, please let us know immediately.

I want to place an order in another country, to which countries do you send orders?
Please contact us by email. by mail.

Can I return the preparations and request a refund?
No, federal law prohibits taking medicines back and returning money. All shipments are sent in one direction only, but if for any reason you are not satisfied with the preparations, please contact us, we will discuss your case and find a solution that is suitable for both parties.